Terms and Conditions
1.1. The description of our Escape rooms are set out on our website. Unsolved Mysteries Escape Rooms Ltd has the right to alter these without prior notice for Safety or game enhancements.
1.2. Due to the nature of the games, it is not recommended that people with high blood pressure, heart conditions, photosensitivity, back problems, or pre-existing medical conditions or pregnant women, play our games. This is not an exhaustive list and you should consult your doctor to ensure you are safe to play our games.
1.3. Inside the games there may be dim lighting, small crawling spaces, low ceilings, physical activities and unexpected noises. You may also come into contact with actors who are part of your experience, they are humans just like you and we expect them to be treated with respect.
2.1. Whilst at the escape rooms, all players are bound by the relevant health and safety procedures, fire procedures and any other directions given by our staff.
2.2. Any breach of these terms or any unacceptable behaviour by you or your guests, that is likely to cause damage, nuisance, injury to any other visitor or member of staff will lead to you being ejected from the premises.
2.3. All customers should arrive promptly for your booked time, this will be confirmed in your confirmation email at the time of booking.
2.4. No smoking, no pets or animals except for guide dogs or service animals are permitted on the premises.
2.5. You may not bring weapons or potential weapons, onto the premises. Any person found in possession of these items will be asked to leave.
2.6. No use of illegal drugs, or consumption of alcohol is allowed in any part of the escape rooms or surrounding premises.
2.7. You agree not to photograph, copy, reproduce or republish any part of the content of the escape rooms including clues, sets or games. Unsolved Mysteries Escape Rooms Ltd expects their visitors directly or indirectly (including social media) not to disclose any details of the game to other members of the public.
2.8. Flat shoes must be worn when entering the escape rooms due to damage that could be caused to our sets and for your personal safety. We strongly recommend comfortable clothing. THE CABIN is a gritty and rustic set and we recommend wearing clothes that you wouldn’t mind getting dirty.
2.9. We accept no responsibility for loss, theft or damage to any personal belongings brought into the escape rooms, or any vehicles parked in the car park. Lockers will be provided for personal belongings in our foyer but we recommend you do not bring valuables into the Escape Rooms.
FEES AND PAYMENTS
3.1. Payment must be made in full at the time of the booking.
3.2. Games booked may not be transferred or resold to another person, if you wish to amend your booking you must contact Unsolved Mysteries Escape Rooms Ltd direct.
4.1. If you wish to cancel your booking you need to contact Unsolved Mysteries Escape Rooms Ltd. If your booking is within 48 hours then a refund will be at the discretion of the management.
4.2. In rare circumstances beyond our control Unsolved Mysteries Escape Rooms Ltd reserve the right to cancel a booking, but we endeavour to notify you as soon as we become aware that this is necessary. Should we have to cancel your booking a full refund will be issued. Every effort will be made to rebook the customer at the earliest opportunity.
5.2. As a customer you agree to CCTV being used within the rooms to ensure customer safety and data will be stored for 30 days.
5.3 The Website www.darkmaster.co.uk is owned and operated by Unsolved Mysteries Escape Rooms Ltd. The company has the right to alter or vary the website from time to time. This website is for your personal use when booking Escape Rooms. You may not copy, reproduce, publish or use commercially in any way, or sell any information obtained from the website. Any infringement of this will result in legal action being taken.
5.4 The trademarks and logos displayed on the website are the property of Unsolved Mysteries Escape Rooms Ltd. You are not permitted to use, copy, modify, or reproduce any of these. Unsolved Mysteries Escape Rooms Ltd website may contain links to other 3rd party website, these are out of the control of Unsolved Mysteries Escape Rooms Ltd and therefore used at your own risk.
5.5 Unsolved Mysteries Escape Rooms Ltd collects and stores your personal information and will use this to contact you re upcoming events and promotions, it will not be disclosed to any 3rd parties.
6.1. Unsolved Mysteries Escape Rooms Ltd Ltd will not be liable for any damages, liability or obligation to persons or property arising for an extraordinary event such as war, riots, epidemic, or an event described in legal terms as ”an act of God” which prevents the Escape Rooms being used.
Unsolved Mysteries Escape Rooms Ltd
If you have any questions at all please contact our team today.
Get IN touch
Unsolved Mysteries Escape Rooms
We are located at the top of Fort Amherst within the Redoubt Guardhouse
Wed – Sun: 10am – 10pm